FAQ

Q. How do I get tickets for a show?

A. Advance tickets are encouraged and available by phone at 518.828.4800, online at helsinkihudson.com, or by stopping in to the box office.

Q. What is your table seating policy? Are there reserved seats?

A. Helsinki Hudson hosts two types of shows. Shows that have both Reserved Seating as well as General Admission ticket levels. To guarantee seating for these types of shows, you must purchase Reserved Seating tickets. To guarantee the best seating, please call the club as soon as you purchase tickets. General Admission tickets do not guarantee seating. Any seating available will be on a first come first serve basis after all reservations have been seated. Additionally we have shows with just a General Admission ticket level. The only way to guarantee seating for a General Admission show is by calling the club to make dinner reservations. Please arrive at the time of your reservation to guarantee your seating. Reservations that are punctual will be given priority at the door. If you are late, you may have to wait for your table.

Q. What forms of payment do you accept?

A. We accept cash and all major credit cards.

Q. I purchased tickets online. What do I need to check in at the show?

A. You need to bring a valid photo ID to check in at will call. Check in begins at the door time, which is listed on the show’s event page. There is no pick-up for will call tickets prior to the show.

Q. My tickets are at will call, how does that work?

A. This is the easiest way to get into a show. Just have your ID ready and we’ll check you and your other friends off as you arrive at the club.

Q. What is your refund policy?

A. No refunds or exchanges will be issued for tickets to any events. All sales are final. No refunds will be processed for unused tickets or for patrons who are denied entry due to not having valid identification for will call pickup or admittance to an age restricted event. Events are subject to change in date, time, or scheduled act at any time. In the case of an event cancellation, refunds will be provided via the method of payment originally used.

Q. Can I transfer my purchase to someone else?

A. If you are unable to attend a show, please just call the box office to inquire about ticket transfers.

Q. Can I eat dinner here?

A. We serve food from the time doors open until 10pm. You can find what we offer over at our menu page.

Q. Do you have ear plugs?

A. Yes. They are available at the host stand.

Q. Is Club Helsinki wheelchair accessible?

A. Yes. Customers with special needs or in need of wheel chair access should call 518-828-4800 in advance to make arrangements.

Q. What’s parking like?

A. In addition to the parking lot across from the entrance, there is plenty of non-permit street parking available.

Q: I lost my ID/credit card/cell phone/ jacket/ etc. When can I come pick it up?

A: All lost items can be picked up at our location on the nights which we are open. We are not responsible for any items that are left behind or cannot be reclaimed.

Q. I left my tab open, what do I do?

A. Any tabs left open overnight can be picked up the next time Helsinki Hudson is open. 20% gratuity is automatically added to open tabs.

Q. Do you have an E-Mail list I can subscribe to?

A. Yes! Please visit our home page at www.helsinkihudson.com to subscribe to our newsletter and recieve information on newly announced shows, special deals, and other wonderful information!

Q. Do we have gift cards?

A. Yes. Gift cards can be purchased at the restaurant.

Q. Is there an age restriction?

A. Yes. We are a 21+ club. Younger audiences may attend shows when appropriate and only with advance permission from Helsinki Management. Requests must be received 5 days in advance